Return & Exchange

It is guaranteed that our products will meet every customer's needs. Please read the content as follows.

If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or exchange the products for you, or get you a refund.

You may return your fully functional and undamaged products for any reason within 30 days of receipt of your original order for a full refund or exchange. Only the purchase on mybabytone.com can return to us.

Please simply return the product with its included accessories and packaging, and we'll exchange it or offer a refund based upon the original payment method. Refunds are processed after we have reviewed the item and determined that it is defective or for any returned products otherwise. Any item damaged due to reasons that are not included in the warranty cannot be qualified for a refund.

To return an item, simple contact us for return instructions at hibabytone@gmail.com. Please provide photos of the defective item. Without this information, we will not process a return. We must receive the item within 30 days. Once your returned item has been received by the warehouse and it complies with our returns policy, we will issue a refund.

Please kindly note that customers should pay for the return shipping, unless the reason for the return is caused by Babytone.com, such as wrong delivery.

Refunds may take up to 7 working days depending on your payment method.

Our company guarantees the new instrument on the material and technological qualification for this product within 12 months and the accessories within 6 months since the purchasing day, while consumables are not included in the guarantee. This warranty is inapplicable to the products undergoing any modifications, disassembles, refittings or self-repairings without the permission of our company. We're not responsible of the products damaged by accidents such as fire, thunder and lightning, flood and other disasters, intentional damage, improper installation, and improper usage. If you need help with maintenance, or you want to purchase our product in large quantities, please contact us.  

1. Please contact our customer support via E-mail, or online chatting during our working hours. Support mailbox: hibabytone@gmail.com

2. Please attach a photo of the goods to us in email. We must confirm the status of the goods. We will give you a response within 12 hours during business days, we will give you a response within 72 hours if weekends. Our team will offer you return and exchange guidance according to your specific requirements. Kindly let us know your purpose, then we will provide you the returned address.

3. All goods (including all parts and attachments) must be returned to us via express delivery. Ship the product to the address we provide.

4. We will refund you once we confirm your returned tracking number is valid. We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands. 

Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. Different country or region has a different returned warehouse. After receiving returned goods, we will arrange a full refund and email you. Orders for returns require order number to be written on the outside of the package. Please inform us of your request of refund or return or exchange within 30 business days after you receive the goods.